Question 1

Check-in Time

Accepted Answer

At 3:00 PM.You may be able to use the room earlier, subject to availability.

Question 2

Check-out Time

Accepted Answer

At 11:00 hrs.

Question 3

Extended Check-Out Time (Late Check-Out)

Accepted Answer

It will depend on availability and the cost is 10USD or the equivalent in local currency per hour, until 23:59 hrs only (food not included, only complimentary non-alcoholic beverages).After the maximum permitted time for extended stay, an extra night's charge will be applied for the occupied room instead of the accumulated hours of extended check-out time.

Question 4

Visits

Accepted Answer

Visits are permitted from 11:00 to 20:00 at all REHAUS facilities.(Expenses incurred by visitors must be covered at the time or added to the patient's room rate).

Question 5

Is smoking allowed on Rehaus premises?

Accepted Answer

Smoking is prohibited in all REHAUS premises. The use of vapes or electronic cigarettes is permitted in REHAUS.

Question 6

Are food or drinks allowed?

Accepted Answer

Food and drinks are not allowed inside.

Question 7

Are there any restrictions on patient admission?

Accepted Answer

We reserve the right of admission.

Question 8

Do you have a laundry service?

Accepted Answer

Yes, we offer laundry service. Washing of bandages, girdles, and compression stockings is included free of charge as part of our service. If you require washing of personal items, we can also accommodate this need for an additional cost of $15 MXN per item.

Question 9

Are post-operative massages included?

Accepted Answer

Yes. Our team is highly trained to provide you with post-operative massages and lymphatic drainage using both manual techniques and ultrasound. Other recovery treatments, such as electrostimulation therapy (REVERSE) or radiofrequency therapy (BEM), are not included and must be obtained externally if desired. Hyperbaric Oxygen Therapy (HBOT) is not included in your quote and will incur an additional cost.

Question 10

Can I request the driver to take personal trips?

Accepted Answer

Personal trips are allowed but are not included in the price of your stay, and will incur an extra cost.